• Shipping Methods:We use DHL to ship all our order.It takes 4 to 6 days for delivery worldwide.
  • Shipping Costs: Flat DHL shipping cost is 25$US.
  • Estimated Delivery Time: An estimated delivery time frame is “4-6 business days”.
  • Shipping Destinations: We ship worldwide.
  • Packaging and Handling: All our products are packaged in cardboard boxes to ensure they arrive undamaged.We usually ship all orders 3 to 5 working days.
  • Return and Exchange:If for any reason you are unsatisfied with your purchase, you have 30 days from date received to return and/or exchange your product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging containing its receipt. Any item that shows signs of use will not be accepted for exchange or refund.  
  • Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, your refund will be processed, and a credit will automatically be applied to your paypal id. Any shipping or handling fees will not be refunded. Please allow up to 5 business days for returns to be processed.
  • All items returned are done so at the buyer expense. If you are shipping your return, please provide us with its tracking number and reason for return at info4@crocoknives.com
  • Tracking your package.
  • You can track a DHL package at www.dhl.com
  • Local Pickup Options: Some customers may prefer or have the option to pick up their products in-store or at a designated location. This information should be available for those who wish to take advantage of this choice,you can email us.
  • COVID-19 or Other Special Circumstances: In cases where there may be disruptions or delays due to unforeseen events like a pandemic or extreme weather conditions, it’s important to communicate how these situations are being managed.
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